Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pottering.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Refunds for items sent back to us without first requesting a return are not guaranteed. 

Please note that returns will need to be sent at your expense to the following address: PO Box 530, Narangba QLD 4504.

You can always contact us for any return question at hello@pottering.com.au.

Damages and issues
Please check your order upon delivery and contact us immediately via hello@pottering.com.au if the item is defective, damaged or if you receive the wrong item, so that we can sort it out for you.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less the original cost of shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pottering.com.au.